Buy a membership or event and pay

Use this guide when the team’s Payments page shows a membership or event to buy. The organization chooses which purchase and payment options appear there.

Before you buy

Make sure you are using the profile of the person you are buying for.
For an active profile, open Teams, select the team, then open Payments. A requested profile with public teams opens its joining Payments page directly.
If Unpaid settlements appears, open it instead of creating a second order for the same coverage.
Select the price and covered period or event you intend to buy.

Buy a monthly membership

On the Monthly membership card, select Buy.
If TeamM shows calendar months, select the month or months to buy. If it asks for a starting class, select that class.
Select Buy membership or the displayed Buy for … action. TeamM creates and opens the order.
Match the order total, covered person, and item to your selection before paying.

Buy one class or event

On Per class/event membership, choose the event.
Match the displayed date, team, and price to the event you intend to buy.
Select Buy. TeamM creates and opens the order.
Match the order item, total, and covered person to your selection before paying.

Buying an event does not mark the person as present.

Pay the order

Members and representatives can pay online using a method shown on the order:

Pay now with Stripe redirects to Stripe;
Pay now with tPay redirects to tPay, while Complete with tPay continues an existing transaction.

To pay cash, give the money to a Manager or a Leader authorized by the organization to receive payments. That person confirms the payment in TeamM.

After an online payment, return to TeamM and wait for the order to refresh. Do not pay again merely because the provider result is still pending.

Confirm the result

Open My orders from the user menu. Select the order and review its status, total, paid amount, items, and payments. When acting as a representative, For … identifies the person covered by the order and By … identifies who created it.

If no purchase or payment is available

This team has currently no available payments: there is no monthly membership or event available for this person to buy.
No payment methods available / Preview: the organization has not connected an online payment method. Buy is replaced by Preview, and an order cannot be paid online. Contact the organization about its payment options.
An event is not listed: only events available with the selected price appear in the list.
An event is listed as Paid: the event is already covered and cannot be selected again.
The amount is unexpected: stop before paying and ask a manager to check the price or member discount.

Check payments and fix payment problems