Something isn't working

Applies to: Members, representatives, leaders, and managers

Choose the symptom below, then open its recovery guide.

I cannot sign in or activate my account

1. Confirm whether you originally used email/password or Login with Google.
2. For an inactive account, check spam and resend the activation email.
3. For a forgotten password, use Forgot password?.
4. Never share an activation/reset link.

Open account access and recovery

I cannot find or join my organization or team

Use the account that received the invitation. If TeamM shows Join organization, select it. Otherwise, open the user menu and select Join to open Your profiles. Joining without an invitation lists only active public teams; a non-public team requires an organization invitation.

Open joining recovery

My payment or order looks wrong

Do not create or pay a duplicate. Open the existing order in My orders and use its person, items, total, paid amount, and payment status when reporting the problem. For missing cash payments, contact the Manager or authorized Leader who received the money.

Open payment recovery

My attendance or event is wrong

Members cannot change attendance or arrange class makeup in TeamM. Send the team, event date, person, and requested correction to its Leader or Manager. Ask a Manager to correct an event’s official date or place, or whether it is cancelled.

Open member event and attendance checks

Staff should use Record attendance and class makeup.

A menu or action is missing

Use these access rules to identify the cause:

• Profiles, Places, and organization Settings require a Manager profile. A Leader sees organization Orders only when allowed to manage payments or prices.

• A Leader can act only in a team assigned to that Leader.

• Feature and regional availability

• Leader action availability

Escalate with useful evidence

When the relevant guide does not resolve the problem, send the organization or designated TeamM support contact:

• organization, active role, and affected team/person without unnecessary personal data;
• exact page and action;
• visible status and error text;
• approximate time of the failed action.

Never send a password, reset/activation link, payment credential, national identifier, or full personal-data screenshot.